FAQ

Here is a list of frequently asked questions regarding Roland-designs.

If something is still not clear, or if you have other questions please feel free to write me: [email protected]

The patterns

1. What threads do you use for your patterns ?

2. Are the patterns in color ? Black and white ?

3. I found a mistake !

4. Can I change the recommended colors ?

5. I can't open the PDF files

Payment

1. Can I pay via bank transfer ?

2. Do you accept cash ?

Shipping

1. Can you send paper copies ?

2. When will I get my chart via Email ?

Contact

1. When will you answer my Email ?

Copyright

1.Can I sell an item I made from one of your patterns ?

2.What is the Public Domain ?

3.Are Roland-designs charts are in the Public Domain ?

Privacy policy

1.Is Roland-designs GDPR compliant ?

2.Crochet items

3.Can I order a finished crochet jewelry item ?

4.Do you take custom orders for filet crochet ?

Other questions

1Do you buy antique patterns, samplers, needlework ?

2.Can you design a sampler for me ?

3.What is the name of the painting used on the Roland-designs site and patterns ?

The patterns

1.What threads do you use for your patterns ?

All my patterns are coded for DMC, but some also have the Victoria Clayton silks equivalents.

If you prefer to use Anchor, Venus, or other threads there are free conversion tables available online, or on suppliers websites.

You can also just send me a note and I will try to help you find the right thread equivalent.

2. Are the patterns in color ? Black and white ?

The patterns are in color, black and white symbols, or other format depending on the style of the design.

I changed software in 2010, and later in 2015, so the newer charts are always an improvement on the previous ones.

3. I found a mistake !

Mistakes will happen, if you find one please let me know and I will change it on the pattern and send you a new corrected PDF file.

4. Can I change the recommended colors ?

You can of course change and adapt the colors I list to fit your personal taste, and interior design.

If you find that some of the colors don't seem right together, or are too similar let me know. I always appreciate receiving feedback and opinions from you, especially since I cannot stitch every single pattern I have for sale.

And remember to send me pictures,  I love to see photos of finished pieces.

5. I can't open the PDF files

If your computer cannot open the PDF files you can download Adobe reader for free here : http://get.adobe.com/uk/reader/

Payment

1. Can I pay via bank transfer ?

Yes ! I can take bank transfers or VIPPS if you live in Norway, just send me an email and I will send you the needed information.

2. Do you accept cash ?

It is not safe or legal to send cash in the mail.

I can take cash payment only in person, and will issue you a receipt.

Payments accepted are Norwegian Krone, and Euro.

Shipping

1. Can you send paper copies ?

I will only send paper copies on a ' Special case ' basis, and the buyer has to agree to cover shipping.

2. When will I get my chart via Email ?

I check my mail at least twice a day, and will usually send the charts right away.

I live in Norway, so consider the difference in time zones.

Contact

1. When will you answer my Email ?

I check my E-post at least twice a day, and will usually answer right away.

If I am not able to send you your pattern right away or answer your question, I write and let you know that I got your mail and when you can expect to get the reply.

Copyright

1. Can I sell an item I made from one of your patterns ?

You are welcome to sell your finished embroidery, or crochet items made from my designs.

And I would appreciate if you would let the buyer know that the pattern came from Roland-designs, and share the link to my site.

But do remember that you are not allowed to sell the PDF files/ patterns, or share them via email, blogs, etc..

2. What is the Public Domain ?

The Public Domain is items that are copyright free, or whose copyright has expired.

Most books, etc.... that were published prior to 1925 are in the Public Domain, but different laws apply to different countries so double check the laws of the country you live in before using something from the public domain.

3. Are Roland-designs charts are in the Public Domain ?

The antique patterns I work from are all in the public domain, and I only work from items I actually own.

But the re-charting I do is my own property.

All the patterns I offer on the site represent hours of work to chart, and make into a digital file, choosing the thread colors, photos, etc... so please respect my work and do not sell, share or reproduce my PDF files, and patterns.

Privacy Policy

1. Is Roland-designs GDPR compliant ?

Your privacy is important to us! We do not store or share your personal information.

All personal information made available during a purchase is only used for the actual transaction, such as communications regarding your order, shipping of your item and accounting purposes.

Your payment info is secured by paypal, we do not have access to your credit card or paypal details.

Signing up to our quarterly newsletter is voluntary, and you can easily unsubscribe at any time.

Our newsletter is sent with mailchimp, and you are protected by their security policies.

Roland-designs believes in transparency, so you are welcome to see all documents related to your purchase.

Crochet items

1. Can I order a finished crochet jewelry item ?

I no longer take custom order for crochet jewelry.

2. Do you take custom orders for filet crochet ?

Unfortunately I cannot take custom order for filet crochet items.

But I would be happy to assist you , and answer any question if you would like to undertake such a project yourself.

Other questions

1. Do you buy antique patterns, samplers, needlework ?

I buy vintage and antique/vintage needlework, books, patterns, samplers, cookbooks, etc...

Send me an Email with a photo of the item tou would to sell, I will let you know if I am interested, and the price I am willing to pay for it.

2. Can you design a sampler for me ?